Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our services.
Privacy Policy Summary
We collect only the information necessary to provide our junk removal services. We use your data to schedule appointments, communicate with you, and improve our services. We never sell your personal information to third parties.
1. Overview
Abundance Services LLC doing business as Clearout Junk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage our services.
This policy applies to information collected through:
- Our website (www.clearoutjunk.com)
- Phone calls and text messages
- Email communications
- In-person service interactions
- Social media interactions
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you use our services:
Contact Information
- Full name
- Email address
- Phone number
- Mailing address
- Service address (if different)
Service Information
- Service requests and preferences
- Appointment details and history
- Photos of items for removal (if provided)
- Special instructions or requirements
Payment Information
- Credit card information (processed securely)
- Billing address
- Payment history
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring websites
- Location data (with permission)
2.3 Communications
We may collect information from:
- Phone calls (for quality and training purposes)
- Email correspondence
- Text messages
- Online chat interactions
- Customer feedback and reviews
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Schedule and provide junk removal services
- Communicate about appointments
- Process payments
- Provide customer support
Business Operations
- Improve our services
- Analyze usage patterns
- Train staff
- Maintain business records
Communication
- Send service confirmations
- Provide updates and notifications
- Respond to inquiries
- Send promotional offers (with consent)
Legal Compliance
- Comply with legal obligations
- Protect our rights and interests
- Prevent fraud and abuse
- Resolve disputes
4. Information Sharing and Disclosure
We may share your information only in the following limited circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who help us operate our business:
- Payment processors - To process credit card transactions securely
- Cloud storage providers - To store data securely
- Communication services - To send emails and text messages
- Scheduling software - To manage appointments
4.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights and property
- Ensure safety of our employees and customers
- Investigate fraud or security issues
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted in transit and at rest using industry-standard encryption.
Access Controls
Strict access controls ensure only authorized personnel can access your information.
Regular Updates
We regularly update our security systems and conduct security assessments.
Staff Training
All employees receive privacy and security training to protect your information.
Important: While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
7. Your Privacy Rights
You have certain rights regarding your personal information. These rights may vary depending on your location and applicable privacy laws.
Right to Access
Request a copy of the personal information we have about you.
Right to Correct
Request correction of inaccurate or incomplete information.
Right to Delete
Request deletion of your personal information (subject to legal requirements).
Right to Portability
Receive your data in a machine-readable format for transfer to another service.
Right to Object
Object to certain processing of your personal information.
Right to Restrict
Request that we limit how we use your personal information.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information in the "Contact Us" section. We will respond to your request within 30 days.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
Customer Information
Retention Period: 7 years after last service
Reason: Business records, tax requirements, warranty claims
Payment Information
Retention Period: 3 years after transaction
Reason: Financial reporting, dispute resolution
Website Analytics
Retention Period: 26 months
Reason: Website improvement, trend analysis
Marketing Communications
Retention Period: Until you unsubscribe
Reason: Promotional communications, offers
9. Third-Party Services
Our website and services may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to these external services.
Payment Processing
- Stripe - Credit card processing
- PayPal - Payment processing
Communication
- Twilio - SMS messaging
- Mailchimp - Email marketing
Analytics
- Google Analytics - Website analytics
- Google Ads - Advertising
We encourage you to review the privacy policies of any third-party services you access through our website.
10. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the updated policy on our website
- Notify you of significant changes via email or website notice
- For material changes, provide 30 days advance notice
Your continued use of our services after changes become effective constitutes acceptance of the updated privacy policy.
12. Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Privacy Officer
Email: admin@clearoutjunk.com
Phone: (936) 228-9328
Mail: ClearoutJunk Privacy Officer
123 Main Street
Conroe, TX 77301
Response Time
We aim to respond to all privacy inquiries within 30 days. For urgent matters, please call us directly.
Questions About Your Privacy?
We're committed to transparency and protecting your personal information. Contact us if you have any questions about our privacy practices.